This programme focuses on teaching people the basic conflict resolution process, which they can apply in their personal and professional lives. The programme consists of videos, assignments and a short exam. This programme does not have audio. 

The programme covers the following topics:

1. What is conflict?
2. Step 1: create an effective atmosphere                       
3. Step 2: create mutual understanding                       
4. Step 3: focus on individual and mutual wants and needs                       
5. Step 4: getting to the root cause of the conflict                       
6. Step 5: generating solutions                       
7. Step 6: building a solution                       
8. Additional conflict resolution techniques                       
9. Different conflict resolution styles
10. A simplified conflict resolution process

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