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Basics of Conflict Resolution
Basics of Conflict Resolution
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This programme focuses on teaching people the basic conflict resolution process, which they can apply in their personal and professional lives. The programme consists of videos, assignments and a short exam. This programme does not have audio.
The programme covers the following topics:
- What is conflict?
- Step 1: create an effective atmosphere
- Step 2: create mutual understanding
- Step 3: focus on individual and mutual wants and needs
- Step 4: getting to the root cause of the conflict
- Step 5: generating solutions
- Step 6: building a solution
- Additional conflict resolution techniques
- Different conflict resolution styles
- A simplified conflict resolution process
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