Basics of Conflict Resolution

This programme focuses on teaching people the basic conflict resolution process, which they can apply in their personal and professional lives. The programme consists of videos, assignments and a short exam. This programme does not have audio. 


The programme covers the following topics:

  1. What is conflict?
  2. Step 1: create an effective atmosphere                       
  3. Step 2: create mutual understanding                       
  4. Step 3: focus on individual and mutual wants and needs                       
  5. Step 4: getting to the root cause of the conflict                       
  6. Step 5: generating solutions                       
  7. Step 6: building a solution                       
  8. Additional conflict resolution techniques                       
  9. Different conflict resolution styles
  10. A simplified conflict resolution process